Insurance documentation support

Contents Insurance Assessments

Clear, site-based documentation for contents affected alongside building damage, prepared to help insurers, loss adjusters, strata managers and property managers understand the observed condition and next practical steps.

Practical evidence, clearly bounded

Documenting the condition of affected contents

SCE Corp can inspect and document contents where they are affected by, or need to be considered alongside, building damage and repair work. The assessment scope is agreed before attendance and may include photographs, item schedules, observed condition notes and repair-interface information.

Our role is to provide factual construction and site evidence. We do not determine policy coverage, claim entitlement, replacement values or an insurer’s final decision.

For the wider building-claim pathway, see our insurance services.

Assessment scope

What the service can cover

Condition records

Photographs and concise notes recording the condition observed at the time of inspection.

Item schedules

Structured lists of relevant affected items, locations and quantities where these form part of the agreed scope.

Building interfaces

Documentation of how contents impacts relate to damaged rooms, access, make-safe measures or proposed building repairs.

Evidence organisation

Clear file naming and reporting structure to support review by the appointed insurer, loss adjuster or property representative.

Repair coordination

Practical notes on access, protection, removal or reinstatement considerations where building works may follow.

Scope clarification

Identification of information gaps or specialist inputs that should be resolved before repair decisions are made.

A controlled workflow

How an assessment progresses

Confirm the brief

We review the event context, stakeholders, access and required deliverables before confirming suitability.

Inspect and record

The agreed areas and items are documented without extending beyond the authorised scope.

Prepare evidence

Photographs, schedules and observations are organised into a clear, reviewable record.

Support next steps

Where requested, we coordinate the documented contents impacts with the separate building repair pathway.

Useful inputs

Information that helps us scope the work

  • site address and safe access arrangements;
  • the event date and affected rooms or areas;
  • available photographs, inventories or prior reports;
  • the insurer, loss adjuster or property representative contact;
  • the required format and purpose of the assessment; and
  • known building damage or planned repair works.

Related reporting

Keep contents and building evidence aligned

Where a claim also involves building damage, a separate building assessment or report may be required. Keeping these records distinct but coordinated helps stakeholders understand what was observed and which party owns each decision.

Review SCE’s building reports service, or contact us so we can confirm the appropriate pathway.

Frequently asked questions

Contents insurance assessment questions

What is a contents insurance assessment?

It is a documented review of affected contents within an agreed scope. Depending on the brief, the record may include photographs, item details, quantities, observed condition and relevant site context.

Does SCE decide whether my claim is covered?

No. Policy coverage, claim entitlement, valuation and settlement decisions remain with the insurer and its appointed representatives. SCE provides factual construction and site documentation only.

Can contents be assessed alongside building damage?

Yes, where the requested contents documentation is relevant to a suitable building-damage or repair scope. We keep the contents record and building evidence clearly distinguished.

What should I provide before an inspection?

Please provide the address, damage context, affected areas, available records, access details and the name of the party authorising the assessment.

How long will the assessment and report take?

Timing depends on access, the number and condition of affected items, the required reporting detail and stakeholder availability. We confirm the expected programme after reviewing the brief.

Need a clear contents evidence record?

Send us the site details, damage context and required deliverable. We will confirm whether the request fits SCE’s scope and identify the information needed before attendance.

SCE Corp is NSW DBP registered. Registration applies to relevant building work and does not replace insurer, loss-adjusting, valuation or certification responsibilities.